Intuitive case management tools and analytics bring together your Capita-recorded information from other departments and agencies, including education data.

We’re working in partnership with Southern Water to transform and simplify their customer experience, so that their customers are happier and more able to self-serve online.

Local government exists to serve local people, businesses and those who visit, either to work or for recreation.

While technology offers many opportunities to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference.

So far we have seen how customer demands are driving invention and innovation within the utilities industry.

Capita signs contract with Virgin Money to deliver a best-in-class mortgage experience

The ever-enduring search for new ways to increase productivity is challenging, but it’s crucial for freeing up human and financial resources so that organisations can focus on and succeed at what they do, as well as to grow.

Pay360 announces partnership with legal technology firm LFS to digitalise payment and ID checks

Our FCA-regulated team provides short-, medium- and long-term actuarial resource, and an ongoing outsourced service for insurance and pensions providers.

During 2021, the Capita Institute is asking senior decision-makers critical questions relating to the state of their organisations as we emerge from the pandemic.