Discover how we’re making a difference to businesses, government and communities every day.
Capita is a leading provider of business process services, driven by data, technology and people.
We operate in the UK, Europe, India and South Africa – and across two core divisions: Capita Public Service and Capita Experience.
Every day our 43,000 colleagues touch the lives of millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizen, businesses and customers.
Capita Public Service is the number one strategic supplier of software and IT services and business process services to the UK Government.
Experience is one of Europe’s leading customer experience businesses. It is the market leader in the UK and ranks fourth and Germany and Europe.
We will create value by embracing change through:
1
Clear growth strategy; defining and refining Capita’s formula for winning in its markets.
2
Ensuring we deliver efficiently and effectively for our customers each and every time.
3
Leveraging our expertise and relationships with our broad, deep and loyal customer base.
4
Capturing greater economic value from the business.
5
Embracing digital solutions and turbocharging relationships with technology partners.
6
Rallying our leadership team, motivating our colleagues and resetting our culture.
7
Continuing our disciplined approach to corporate governance and risk management.
8
Strengthening commitment to achieve sustainable positive free cash flow.
Adjusted revenue
2023: £2,642.1m
2022: £2,609.0m
Adjusted profit before tax
2023: £56.5m
2022: £49.8m
Free cash flow excluding business exits
2023: £(115.5)m
2022: £(42.4)m
Net debt
2023: £(545.5)m
2022: £(482.4)m
Results, reports and presentations
See our full and half-year financial information, results statements, presentations and annual reports.
Year in review
Read a summary of our 2023 performance and the Annual Report.
