Delivering complete solutions that turn debt pain points into a positive customer experience

At Capita, we excel in providing innovative technology, powerful business analytics, and deep expertise in collections operations. Our end-to-end service delivers core and advanced collections across multiple channels, powered by analytics, AI, and automation, all managed by our experienced agents.

Many consumers have little to no experience dealing with collections agents. Their previous interactions with your company were likely customer service-related, and now, under financial stress, their emotions are high. Your brand and reputation are under the spotlight. They need your support and reassurance to make suitable payment arrangements. We can help enhance your customer experience with our managed service.

We offer fully managed, or hybrid, collections services tailored to your business needs. Our solutions focus on data-driven decision making, tailored treatment paths, reduced compliance risks, cost efficiencies, and scalability.

Optimise your debt collection strategy

Download the vodcast and start optimising your approach today.

How we can help you adapt

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Maximise engagement with an omni-channel approach

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Treat debtors like valued customers

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Harness automation, data and predictive analytics

Compliance

Design for compliance and regulatory change

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Robust data and knowledge management

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Key statistics

The largest collections service provider in the UK and Ireland

 

No. 1

➥ We're the largest FCA-regulated collections business in the UK

 

29%

➥ in reduction of cost to serve

 

22%

➥ increase in engagement with debt recovery

 

£5 billion

➥ How much we collect per year on behalf of our clients

How we can help you

These are just some of the ways we can help your organisation to benefit from human-centred collections, while reducing cost-to-serve

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What our customers say

Head of Collections, leading UK bank

“Capita have proven themselves to be a highly professional supplier offering great flexibility and professionalism, you have enabled us to get the job done.”

 

 

Contact a customer experience expert