Delivering complete solutions that turn debt pain points into a positive customer experience
At Capita, we excel in providing innovative technology, powerful business analytics, and deep expertise in collections operations. Our end-to-end service delivers core and advanced collections across multiple channels, powered by analytics, AI, and automation, all managed by our experienced agents.
Many consumers have little to no experience dealing with collections agents. Their previous interactions with your company were likely customer service-related, and now, under financial stress, their emotions are high. Your brand and reputation are under the spotlight. They need your support and reassurance to make suitable payment arrangements. We can help enhance your customer experience with our managed service.
We offer fully managed, or hybrid, collections services tailored to your business needs. Our solutions focus on data-driven decision making, tailored treatment paths, reduced compliance risks, cost efficiencies, and scalability.
Optimise your debt collection strategy
⤴ Download the vodcast and start optimising your approach today.
Maximise engagement with an omni-channel approach
Treat debtors like valued customers
Harness automation, data and predictive analytics
Design for compliance and regulatory change
Robust data and knowledge management
No. 1
➥ We're the largest FCA-regulated collections business in the UK
29%
➥ in reduction of cost to serve
22%
➥ increase in engagement with debt recovery
£5 billion
➥ How much we collect per year on behalf of our clients
'Wonderful on tap'
Severn Trent wanted to increase customer satisfaction by delivering exceptional customer experiences, including a focus on their debt collection needs. See how they improved their cSAT, and drove additional revenues to their bottom line.
These are just some of the ways we can help your organisation to benefit from human-centred collections, while reducing cost-to-serve
“Capita have proven themselves to be a highly professional supplier offering great flexibility and professionalism, you have enabled us to get the job done.”
