Capita is a business process outsourcing provider with local knowledge, and a global perspective, to enable our clients to compete, transform and thrive. Our customer experience division, Capita Experience, serves many of the company’s international and domestic big brand names across Ireland.
We are driven by our purpose: to create better outcomes for our employees, clients and their customers.
Every day, Capita Experience helps millions of people by delivering innovative solutions that transform and simplify the connections between businesses and their customers. Propelled by market dynamics, our clients look to us as their preferred Customer Experience partner to provide a transformational customer experience that is driven by data, enabled by technology, and powered by our people.
In Ireland, we have an extensive portfolio of front and back-office services (both on-, off- and nearshore) applied across the utilities, telecommunications, retail, financial services, and government sectors. Our team offers flexible and innovative solutions for:
End-to-end customer management
Exceptional customer experiences lie at the heart of every successful organisation. Transform your customers’ journey across all channels with unparalleled expertise.
Sales and retention
We make finding and keeping your customers much easier. Increase your income with lead generation and customer retention initiatives.
Collections
The collections service focuses on supporting the clients’ customers in managing their financial challenges with a trusted partner.
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Head Office in Ireland
Capita
West Cork Business & Technology Park,
Clonakilty, Co. Cork,
P85 YH98
Transformational customer experience, driven by data, enabled by technology, powered by people
At Capita Experience, we deliver market-leading customer service outsourcing combining local knowledge with global perspective to enable you to compete, transform and thrive through challenge and change. Take a look at a selection of our services to see how we enhance your business goals, helping you optimize your customers lifecycle – end to end.
