Customers may be about to become less forgiving. If complaint numbers rise, how are you going to provide a service which meets rising expectations?

For many people, being released from prison can be a daunting prospect. According to UK charity Prison Reform Trust, a significant number of those entering the prison system suffer from mental health issues and learning disabilities, with up to 62% of offenders having a reading age of 11 or lower.

We’re bringing big-screen entertainment to Blackburn by supporting the local authority with the design and construction of a new multiscreen cinema in the town centre.

Capita and the Local Government Chronicle hosted a webinar to bring together local government experts and discuss how to secure funding to help revitalise our high streets.

There is no doubt that we’re going through one of the toughest periods in living memory, for individuals, for organisations and for the sectors and industries they work in.

The great reset of the pandemic has the potential to launch the UK’s productivity back on course, following record low levels in 2019 – but the key to unlocking post-pandemic productivity not only lies in further and greater technology adoption, but also in reskilling.

For the past five years the number of homeless people in the UK has been rising, with Crisis estimating that up to 200,000 families and individuals are now experiencing the most severe forms of homelessness, including rough sleeping.

Against a backdrop of varying policy support and shifting funding commitments, the rise of empowered communities across the UK is even more notable.

In my previous article I looked at the many types of fraud that government grant makers need to identify and take steps to prevent.

Capita today announces that it is making all meetings screen-based by default, even after Covid restrictions end, as it looks to reduce corporate travel by 75pc by the end of the decade.