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04/03/2026 News

Capita selected to deliver Synergy Business Process Services contract worth £370 million

Capita today announces that it has been selected to deliver the Synergy Business Process Services contract worth £370 million.
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Capita selected to deliver Synergy Business Process Services contract worth £370 million
02/03/2026 News

Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres

Capita, a leading AI-led UK business process outsourcer, has today announced a multi-year agreement with Snowflake, the AI Data Cloud company.
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Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres
19/02/2026 News

Capita secures pensions contract renewal valued at £137 million

Capita plc announces its pensions business has secured a contract renewal with an existing UK client effective from Q1 2026, valued at £137 million for a total term up to 10 years.
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Capita secures pensions contract renewal valued at £137 million

Why Capita

We're the UK’s leading AI-enabled business process outsourcer, trusted by public and private sector clients to deliver essential services at scale.

Every day, we simplify millions of interactions, underpinning vital operations for government and leading private sector organisations, creating real, positive impact for communities across the UK and Europe.

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Our expertise

Enhancing essential services at scale

We make a difference where it matters most. Our work simplifies processes, improves lives, and delivers results at scale.

Explore what we do

Citizen experience

Improving lives and vital services through better infrastructure, targeted support and seamless processes.

Citizen experience

Customer experience management

Creating seamless customer experiences cost-effectively through our tailored, targeted solutions.

Customer experience management

Payments and collections

Building technology-enabled and supportive solutions that improve payment rates and prevent debt.

Payments and collections

Pensions

Implementing responsible and sustainable pension schemes that encourage people to save for their future.

Pensions

Places, estates and net zero

Decarbonising organisations and future-proofing the places that communities and businesses rely on.

Places, estates and net zero

Public sector productivity

Unlocking efficiencies and optimising processes to make the most of resources, from back office admin to licensing, payments and collections.

Public sector productivity

Learning and specialised training

Helping organisations upskill for a fast evolving world with impactful people strategies delivered at scale.

Learning and specialised training

Sales and retention

Engaging customers through strategic pricing, omnichannel experiences and smoother sales processes.

Sales and retention

Case studies

How we’re transforming outcomes

We bring specialist expertise across a range of industries, backed by insight and proven delivery.

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25/02/2026 Case studies

Elevating customer service with AI-powered call analysis

Capita has implemented CallSight, a scalable AI platform to enhance agent call management for financial services for more efficient, compliant customer service.
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Elevating customer service with AI-powered call analysis
17/11/2025 Case studies

Rapid learning through creative collaboration

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Rapid learning through creative collaboration
21/07/2025 Case studies

Achieving service consistency in the banking ecosystem

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Achieving service consistency in the banking ecosystem

Careers

Making interactions smoother and services more accessible

Our unique blend of deep process expertise and advanced AI empowers our 34,000 people to deliver better outcomes for clients and society. Anchored by our values – ‘Customer first, always’, ‘Fearless innovation’, ‘Achieve together’, and ‘Everyone is valued’ – we follow guiding principles that shape our culture, drive behaviour and steer our strategic direction.