No organisation operates in a vacuum. Rather, its interdependencies are many and manifest.

Each year, our programmes positively impact the lives of hundreds of thousands of people by enabling access to vital Government support.

We must resist the robots... Should we? There’s no question that the pandemic forced organisations to rapidly introduce new ways of working.

When a leading UK and international insurer needed help managing customer services they turned to us to benefit from our 30 years’ experience of outsourcing and managing call-centres for some of the world’s leading companies.

Further to the announcement of 18 December 2020 that Capita plc had been selected as the winning bidder to provide training services to the Royal Navy and the Royal Marines, Capita today confirms it has signed the contract.

Capita plc has secured a £700,000 three-year contract renewal, with East Coast and Hertfordshire Control Room Consortium to manage their shared wide area network (WAN) that supports Hertfordshire, Lincolnshire, Humberside and Norfolk fire and rescue services.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

One thing we’ve all learned during the last year is how to deal with uncertainty and change.

Monatair is a multi-source, social media intelligence tool that helps you to react quickly to save time or to analyse engagement to spot trends, track performance and discover opportunities.

Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.