Administering welfare and employment initiatives

Creating better outcomes for citizens with tailored and regionalised solutions.

Each year, our programmes positively impact the lives of hundreds of thousands of people by enabling access to vital support. Working in partnership with Government, we have a strong track record of delivering welfare and employability programmes to some of society’s most vulnerable people.

Since 2012, we've partnered with the Department for Work and Pensions (DWP), in addition to the Department for Communities (DfC) in Northern Ireland. Our 1,000-strong team of qualified health professionals supports those with long-term health conditions and disabilities to deliver better outcomes for those who need them most.

We’re also tackling employment barriers head-on, especially those faced by young people and those with disabilities. Combining our expertise in recruitment, learning & development and digital technology with the know-how of our network of class-leading regional partners, we develop tailored programmes to give jobseekers the skills and support they need to get back into work.

Key statistics

500

➥ jobseekers in Scotland registered on day 1 of the JETS programme in Scotland

Over 1.3 million

➥ health assessments carried out since 2012

100

➥ young people employed as part of our commitment to the Government’s Kickstart campaign

Our services

Welfare

Our expert healthcare professionals assess how an individual’s condition or disability affects their daily lives and provide advice to our clients at the Department for Work and Pensions (DWP), the Department for Communities (DfC) and the Victims’ Payments Board (VPB).

Personal Independent Payments (PIP)

We’ve been delivering Personal Independent Payments (PIP) assessment services across central England and Wales since 2013 and in Northern Ireland since 2016. Our healthcare professionals bring their empathy and compassion from the wards to the PIP experience. Our customer satisfaction levels are well over 95%, with much of this down to how our healthcare professionals engage with individuals throughout their assessment journey.

Troubles Permanent Disablement Payment Scheme (TPDPS)

More recently, we’ve been supporting the Victims’ Payments Board (VPB) to design and deliver the Troubles Permanent Disablement Payment Scheme (TPDPS) disablement assessment process in Northern Ireland. The Scheme is designed to acknowledge the harm suffered by those injured in the Troubles and to aid reconciliation between people and communities.

Employability

Getting people back into work has huge economical and social benefits. But matching jobseekers to jobs is time-consuming and costly, especially once people have been unemployed for longer periods of time.

We have a strong understanding of the employment and skills challenge and extensive experience delivering and designing digital services that support diverse groups of vulnerable people.

Our tailored and regionalised programmes are helping jobseekers transition from unemployment and into growing sectors of the UK economy.

Enhancing jobseekers' knowledge, skills and confidence

We’re also providing access to specialist teams and resources that will improve jobseekers’ knowledge, skills and confidence. Users benefit from interview and CV coaching, along with digital portals containing online courses, a CV builder, a live job feed linked to their CV and a personalised action plan to track their progress.

Job Entry Targeted Support (JETS) scheme

In January 2021, we launched the Job Entry Targeted Support (JETS) scheme in Scotland on behalf of DWP, with over 500 jobseekers registering on the first day! Find the key headlines from our surveys of JETS Scotland staff relating to disability and long-term health conditions here.