Walter Mischel’s infamous marshmallow experiment of the 1960s demonstrated just how difficult it is for children to resist having something now, even if it means having something better later.

A digital grant management platform which drives efficiency, transparency and usability to transform grant disbursement for local and central government.

The disruptive forces shaping the future of the insurance industry as a result of the post-pandemic environment is escalating a significant pace of change, and increasing competition, whilst evolving customer expectations and greater regulatory demands.

Capita and Artificial, a technology provider of digital solutions to clients across the insurance sector, are enhancing their partnership which provides clients in the Lloyd’s of London market with an end-to-end solution combining expertise and consultancy across the full insurance lifecycle.

Capita Fire and Rescue has taken on delivery of fire and rescue services at four new sites through its Defence Fire and Rescue Project (DFRP) contract with the Ministry of Defence (MoD), in the latest in a series of key contract milestones.

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

We’re helping the MOD deal with unexpected challenges – find out how we’re working with their specialists to make our forces safer and more effective.

As we approach International Women’s Day in March, one thing is depressingly clear. Too much of the progress we have made around equality and diversity has proven vulnerable to the pain of the pandemic. It leaves us with too many questions.

Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs.

The Government’s new planning White Paper has legal, social and practical implications for local councils, developers and residents.