Today’s problems are more complex than ever and navigating crisis looks set to be a permanent feature for leaders and individuals in the years ahead.

Our research explores attitudes to water efficiency and smart meters, and whether the public feels that water companies are doing enough to address climate change.

Our report, conducted with Ipsos MORI, finds that financial services companies need to improve sensitivity to the different needs of customers.

The majority of consumers believe that the financial services industry is not doing enough to protect the environment.

Read our report on Capita’s exclusive event to find out compelling CX insights from today’s clients, customers and colleagues

Capita’s research with Ipsos MORI finds that while FS companies may be providing more convenience, some may be coming up short in terms of their sensitivity.

What are the barriers to adopting a smart meter? What are people doing to reduce water wastage? We examine key trends to help you understand your customers better

In 2021, the UK government unveiled a bold strategy to reduce emissions and decarbonise the economy by 2050.

Our report provides insights on customer behaviours and attitudes towards their bank based on research of 2000 UK adults. Find out what this means for retail banking

Despite women representing an increasing workforce demographic, stigma and silence around reproductive health remain prevalent, with critical implications for work and wellbeing