Helping our client to deliver their services in the most efficient and cost-effective way.

Capita Personal Independence Payment (PIP) is the assessment provider for the Department for Work and Pensions in England and Wales and for the Social Security Agency (SSA) in Northern Ireland, assessing over 200,000 PIP claimants every year.

When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.

More than a third of consumers have said it is very important to them that their bank has branches they can visit should they need to.

This report looks at how organisations can embrace neurodiversity as part of the DE&I agenda, and incorporate strategies to educate employees.

Consumer duty will fundamentally change the way that financial services customers are served. But is your firm as prepared as it could be?

In our latest report we look a close look at the expectations and opportunities that are likely to be seen in the justice sector in the coming years.

Organisation design is at the core of any high-productivity organisation, by mapping the service delivery chain organisations can determine how to turn its resources into inputs, outputs and outcomes. This then helps to identify key constraints for improving budget efficiency, productivity and effectiveness.

In this report, you'll learn how to adopt visionary, collaborative, and creative approaches to transform your properties from cost centres into revenue generators.

In our latest report we share valuable insights into the benefits, successes and emerging trends in Electronic Monitoring.