The last 12 months have been some of the most challenging in living memory: government, both central and local, has had to deal with a humanitarian, social and economic crisis beyond anything imaginable at the start of March 2020.

Reflecting on the first anniversary of the murder of George Floyd

So how should bosses prepare for a new normal that's still far from clear? And what are the opportunities for re-thinking the next era of work to create a better future?

In the previous article ‘Growing customers’ lifetime value (CLV) through digital experiences, I focused on how, post-pandemic, as the insurance industry adapts to the global digitisation trend

7 steps to unlock the value of public sector knowledge assets

A new report, Supporting local communities and people: are local government grants effective?’, published today by CIPFA in partnership with Capita plc.

Over the past year our relationship with technology has rapidly transformed, with the pandemic disrupting the way we live, work and communicate with one another.

Government leaders need to find new ways to make public services better for both citizens and the environment, while managing with constrained budgets.

Putting recovery support where it is most needed and focusing on children and young people’s mental and emotional wellbeing.

People want to be able to contact their local council easily, quickly and on whatever channel suits them best.