The global economy took a significant hit in 2020 and the repercussions of this economic turmoil is likely to go on for some time. While this has affected the majority of organisations, small to medium-sized schemes are at increased risk of employer failure in 2021 and beyond.

Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

The disruptive forces shaping the future of the insurance industry as a result of the post-pandemic environment is escalating change in technology and increasing competition whilst evolving customer expectations and greater regulatory demands.

Remote working is not a new concept, it’s one that has become more popular with modern workers in recent years - this was greatly escalated in early 2020 by the outbreak of the global pandemic.

How you behave towards your vulnerable customers during the pandemic will be remembered. We explore how you can provide support efficiently and effectively, whilst safeguarding customer goodwill.

Covid-19 has forced organisations to reflect on and respond to how they engage, support and communicate with their customers.

Choosing the right master trust is vital to optimise member outcomes. But selecting the best provider with whom to partner also has the potential to create value for employers and unlock compelling employer brand benefits.

We explore the changing role of the CIO, the impact on university business and departments from digitalisation and new technology.

Capita provides an update on the cyber incident announced on 3 April 2023.

Listen to our Justice ad Policing experts about our work with electronic monitoring and what the future of justice looks like.