At Capita, we’ve been focused on our strategic transformation to achieve the four key outcomes of better efficiencies, better technology, better delivery, and, of course, better company.
Better technology – including AI – plays an outsized role in this: it’s central to our overall strategic transformation and critical in terms of our ability to deliver in the adjacent pillars of better efficiencies, better delivery and a better company.
As a result, we're collaborating closely with hyperscaler partners, including Microsoft, ServiceNow, Salesforce and AWS, moving to co-create and launch AI and Generative AI solutions that will deliver better outcomes for our clients and their end users.
In collaboration with these best-in-class technology leaders we’ve designed and successfully launched several AI solutions across the public and private sectors that are already unlocking productivity, transforming the customer and citizen experience, and driving efficiency in delivery to reduce costs for our clients and for Capita.
Amazon Web Services (AWS)
With the focus on cloud and security transformation, we’ve been leveraging AWS's work with UK government on modernising legacy debt technology. As an AWS Gold Standard partner, our AI initiatives include CapitaContact, an integrated platform for contact centres to increase productivity, and AgentSuite, which uses Gen AI to streamline and enrich client, customer and agent experience.
Microsoft
We hold three of the seven Microsoft Partners Designations and we’re working towards achieving more.
Salesforce
We’re working with Salesforce on a number of initiatives to improve efficiency, service delivery and customer experience – read the guest blog by Capita CEO, Adolfo Hernandez on the Salesforce website.
ServiceNow
Our partnership with ServiceNow is enabling us to simplify complex processes and enable digital transformation for both public and private sector clients.
