Capita Poland recognised as a “Proven Provider” by Everest Group

In the latest Service Provider Compass™ report by Everest Group, Capita has been identified as one of the “Proven Providers” with a “credible delivery presence” in Poland.

The report, spotlighting global services delivery from Poland, highlights that Capita offers strong capabilities in providing end-to-end services and has recognised our exceptional employer brand perception, high employee satisfaction, and impressive diversity ratings as a key strength.

Salma Amara, Global Delivery MD, Capita Experience said:

“This is fantastic recognition for our team in Poland who are dedicated to delivering excellent customer service experiences, in a variety of languages, on behalf of key clients from the UK, Ireland and Germany. Their commitment to excellence and their relentless pursuit of customer satisfaction set a high standard and make a significant impact on our clients’ success.”

The comprehensive Poland report evaluates the market positioning of service providers across various functions, with a specific focus on Customer Experience Management, Information Technology – Application Development and Maintenance, and Finance and Accounting services.

This remarkable recognition reflects the success of our employer branding strategy, which places a strong emphasis on fostering inclusion, celebrating diversity, and making a meaningful impact in the community through our dedicated volunteering initiatives. At the core of our community involvement is the Dobro team, named after the Polish word for "goodness". This team is dedicated to creating opportunities for our colleagues to actively contribute to positive change. Their initiatives range from establishing habitats for bees and insects to participating in park restoration projects and donating comforting teddy bears to hospitals.