Contact centres rise to the occasion with cutting-edge technologies With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty. Read more
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Trading and operating update for Capita plc In the 2024 trading and operating update, Capita reports good margin progression. Further focus on operating model delivers additional savings and underpins medium-term targets.
Capita agrees sale of Western Mortgage Services Limited’s mortgage servicing business assets Capita plc entity Western Mortgage Services Limited (WMSL) has agreed terms to sell its mortgage servicing business assets to Topaz Finance Limited (the Buyer) to complete in Q2 2025.
Trading and operating update for Capita plc In the 2024 trading and operating update, Capita reports good margin progression. Further focus on operating model delivers additional savings and underpins medium-term targets.
Capita agrees sale of Western Mortgage Services Limited’s mortgage servicing business assets Capita plc entity Western Mortgage Services Limited (WMSL) has agreed terms to sell its mortgage servicing business assets to Topaz Finance Limited (the Buyer) to complete in Q2 2025.
Trading and operating update for Capita plc In the 2024 trading and operating update, Capita reports good margin progression. Further focus on operating model delivers additional savings and underpins medium-term targets.
Capita agrees sale of Western Mortgage Services Limited’s mortgage servicing business assets Capita plc entity Western Mortgage Services Limited (WMSL) has agreed terms to sell its mortgage servicing business assets to Topaz Finance Limited (the Buyer) to complete in Q2 2025.
Trading and operating update for Capita plc In the 2024 trading and operating update, Capita reports good margin progression. Further focus on operating model delivers additional savings and underpins medium-term targets.
Capita agrees sale of Western Mortgage Services Limited’s mortgage servicing business assets Capita plc entity Western Mortgage Services Limited (WMSL) has agreed terms to sell its mortgage servicing business assets to Topaz Finance Limited (the Buyer) to complete in Q2 2025.
Exploring AI: Capita’s thought leadership and news Home What We Do - Our Expertise AI At Capita: Leading The Evolution Exploring AI: Capita’s Thought Leadership and News Catch up with our latest news, thought leadership articles and reports exploring the opportunities of AI today and the possibilities of tomorrow. Thought leadership articles Central government Justice & policing Local government Public services Transport Artificial intelligence Automation Data and analytics Digital & technology Productivity Artificial intelligence Automation Central government Data and analytics Digital Local government Technology Transport Our thinking What is automation and why is it key to helping people be more productive? Jiten Patel Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes. 28/04/2023 5 Mins read Insight Housing Local government Digital & technology Smart cities Artificial intelligence Cloud Our thinking Are we using technology effectively to boost people’s quality of life? Capita Rapid technological changes, automation and artificial intelligence are offering us opportunities to not only improve our quality of life but also our purpose. 15/06/2022 3 mins read Insight Retail Artificial intelligence Customer experience Data and analytics Digital & technology Artificial intelligence Data and analytics Data science Future of experience Our thinking Why retailers need to keep people at the heart of customer experience Andy McDonald Today, technology has drastically redefined how brands deliver customer experience. 09/09/2021 7 mins read Insight Advisory services Central government Charities Consumer electronics Critical national infrastructure Defence Education Employability Health Housing Insurance Justice & policing Local government Mortgages Pensions Public services Retail Retail banking Telecoms, media & tech Travel & leisure Utilities Water Welfare Artificial intelligence Data and analytics Artificial intelligence Data and analytics Institute Our thinking The great opportunity? podcast episode 5: Data and AI Capita In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system. 18/02/2021 18 mins listen Video Consumer electronics Insurance Pensions Retail Retail banking Telecoms, media & tech Travel & leisure Artificial intelligence Collections Customer experience Artificial intelligence Customer experience Pensions Telecoms Our thinking Personalising people’s collections experience using AI Ian Elam Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs. 15/02/2021 3 mins read Insight Health Artificial intelligence Automation Productivity Artificial intelligence Automation Healthcare Our thinking Driving healthcare efficiencies through the power of AI and automation Bevin Manoy Healthcare providers across the globe are facing a common challenge: how to deliver the best quality care with limited resources and in the face of fluctuating demands. 17/12/2020 2 mins read Insight Latest Capita AI news Artificial intelligence Corporate information Digital & technology Capita appoints Chief AI and Product Officer Capita Capita announces the appointment of Sameer Vuyyuru as Chief AI and Product Officer to support the Group’s strategic transformation. 23/10/2024 2 Min read News Artificial intelligence Corporate information Digital & technology Capita advances approach to next-generation AI with Microsoft Capita Capita plc is leveraging GenAI solutions from Microsoft to transform the workplace for Capita colleagues, deliver better outcomes for clients, and help support growth. 29/07/2024 2 Mins read News Artificial intelligence Automation Corporate information Customer experience Digital & technology Capita collaborates with Amazon Web Services (AWS) to deliver a next generation contact centre and service excellence solution Capita Capita announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS). 10/06/2024 3 Mins read News Artificial intelligence Corporate information Capita expands partner collaboration with ServiceNow as Managed Service Provider Capita Capita announces an expansion of the collaboration with ServiceNow to help drive productivity and efficiencies, deliver growth and improve offerings to clients. 15/05/2024 2 Mins read News Central government Public services Artificial intelligence Corporate information Capita selected to administer the Civil Service Pension Scheme Capita Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years. 20/11/2023 2 Mins read News Central government Defence Artificial intelligence Automation Corporate information Digital & technology Learning & development Defence Digital Government Technology Newsroom Team Fisher assumes maintenance responsibility for nuclear submarine and sonar training simulators Capita Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has today assumed responsibility for engineering and maintenance support of the Vanguard-class Nuclear Ship Control Trainer (FASNUSCOT) and the Role Performance Trainer (RPT). 03/08/2022 4 Min read News Discover more about how we’re leading the AI evolution Leading with AI Discover our solutions using AI and how we’re using these to support our clients, and their customers. Read more AI and our people Creating a better experience and job satisfaction for our people with AI. Read more Our technology partnerships How our hyperscaler partnerships are transforming service delivery. Read more Using AI responsibly The principles embedded into our company values. Read more Back to our AI homepage
Central government Justice & policing Local government Public services Transport Artificial intelligence Automation Data and analytics Digital & technology Productivity Artificial intelligence Automation Central government Data and analytics Digital Local government Technology Transport Our thinking What is automation and why is it key to helping people be more productive? Jiten Patel Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes. 28/04/2023 5 Mins read Insight
Housing Local government Digital & technology Smart cities Artificial intelligence Cloud Our thinking Are we using technology effectively to boost people’s quality of life? Capita Rapid technological changes, automation and artificial intelligence are offering us opportunities to not only improve our quality of life but also our purpose. 15/06/2022 3 mins read Insight
Retail Artificial intelligence Customer experience Data and analytics Digital & technology Artificial intelligence Data and analytics Data science Future of experience Our thinking Why retailers need to keep people at the heart of customer experience Andy McDonald Today, technology has drastically redefined how brands deliver customer experience. 09/09/2021 7 mins read Insight
Advisory services Central government Charities Consumer electronics Critical national infrastructure Defence Education Employability Health Housing Insurance Justice & policing Local government Mortgages Pensions Public services Retail Retail banking Telecoms, media & tech Travel & leisure Utilities Water Welfare Artificial intelligence Data and analytics Artificial intelligence Data and analytics Institute Our thinking The great opportunity? podcast episode 5: Data and AI Capita In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system. 18/02/2021 18 mins listen Video
Consumer electronics Insurance Pensions Retail Retail banking Telecoms, media & tech Travel & leisure Artificial intelligence Collections Customer experience Artificial intelligence Customer experience Pensions Telecoms Our thinking Personalising people’s collections experience using AI Ian Elam Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs. 15/02/2021 3 mins read Insight
Health Artificial intelligence Automation Productivity Artificial intelligence Automation Healthcare Our thinking Driving healthcare efficiencies through the power of AI and automation Bevin Manoy Healthcare providers across the globe are facing a common challenge: how to deliver the best quality care with limited resources and in the face of fluctuating demands. 17/12/2020 2 mins read Insight
Artificial intelligence Corporate information Digital & technology Capita appoints Chief AI and Product Officer Capita Capita announces the appointment of Sameer Vuyyuru as Chief AI and Product Officer to support the Group’s strategic transformation. 23/10/2024 2 Min read News
Artificial intelligence Corporate information Digital & technology Capita advances approach to next-generation AI with Microsoft Capita Capita plc is leveraging GenAI solutions from Microsoft to transform the workplace for Capita colleagues, deliver better outcomes for clients, and help support growth. 29/07/2024 2 Mins read News
Artificial intelligence Automation Corporate information Customer experience Digital & technology Capita collaborates with Amazon Web Services (AWS) to deliver a next generation contact centre and service excellence solution Capita Capita announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS). 10/06/2024 3 Mins read News
Artificial intelligence Corporate information Capita expands partner collaboration with ServiceNow as Managed Service Provider Capita Capita announces an expansion of the collaboration with ServiceNow to help drive productivity and efficiencies, deliver growth and improve offerings to clients. 15/05/2024 2 Mins read News
Central government Public services Artificial intelligence Corporate information Capita selected to administer the Civil Service Pension Scheme Capita Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years. 20/11/2023 2 Mins read News
Central government Defence Artificial intelligence Automation Corporate information Digital & technology Learning & development Defence Digital Government Technology Newsroom Team Fisher assumes maintenance responsibility for nuclear submarine and sonar training simulators Capita Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has today assumed responsibility for engineering and maintenance support of the Vanguard-class Nuclear Ship Control Trainer (FASNUSCOT) and the Role Performance Trainer (RPT). 03/08/2022 4 Min read News
