Job description:
We currently have several new exciting opportunities available to join our Television Licence Retentions Team as a Retentions Advisor.
This is a specialist role where you will be questioning the customer to find out about their viewing habits and providing advice to them on their licensing requirements. You will also be expected to contribute towards shaping the future approach of the team by sharing ideas and opinions based on you experiences on the phone. A more detailed breakdown of the role and the expectations we have is provided in the job description below.
About the role:
As a Retentions Advisor, you'll take a conversational retention approach, building trust and rapport with each customer through straightforward, open, and honest conversations, to get a real understanding of their viewing habits and needs for a TV Licence. You will identify why they are looking to cancel their TV Licence and make the appropriate recommendation and educate the customer on the requirements of a TV licence.
Most of the calls you handle will be from customers who want to cancel their existing licence.
The successful candidates will be rewarded with a £24,028.68 pa basic salary on a permanent full-time contract.
Also, as part of the role, a bonus payment of up to £2,600 per annum (if working part-time hours, the payment will be pro rata) that will be payable in four equal instalments at the end of each quarter, and is dependent upon achievement and adherence to a series of metrics that are key to achieving success of the trial, including attendance.
The role offers hybrid working arrangements (to be considered, candidates must live in a commutable location to our assigned Darwen office for office working).
37.5 hours per week on rotational shifts between 08:30 & 18:30 Monday to Friday.
