Our resilience service is helping Hyndburn Council achieve their statutory building control responsibilities by inspecting buildings and dangerous structures rapidly and reliably.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Using AI and real-time speech analytics, we help you enhance organisational performance and achieve better collection outcomes.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

We’re helping Lancaster City Council to efficiently administer their building regulation applications.

As insurance and pension providers and government agencies send their employees home to avoid contact with the Coronavirus, many cyber-security teams are facing the unenviable challenge of securing sprawling, vulnerable networks.

The covid-19 crisis has provided an alarming insight into our frailties and points of weakness. As individuals, as businesses, as a society. From disrupted supply chains, to an overwhelmed social care system, to online cyber threats, and growing numbers in the population reliant on benefits – we are more vulnerable than we knew.

Capita has secured a five-year contract worth £560,000 with Westward Housing Group to deliver an integrated ‘multi-channel’ solution, simplifying its payment processes.

Dragonfly AI is one of six companies in the Capita Scaling Partner portfolio, having joined in August 2019. Today they release what has already proven, in beta, to be an invaluable tool for designers, creatives, and publishers of digital content.