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Citizen experience
Productivity
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Our pensions consultants help schemes deliver better outcomes for members whilst ensuring trustees and sponsors stay on top of their pension responsibilities.

Service

In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.

Case study

If you work in local authority Building Control services, you’ll know that it’s impossible to plan for absolutely everything.

Insight

We’ve helped to make over 25,000 houses warmer and installed 15,000 new energy efficient measures, reducing the human impact on the environment and saving money for end users.

Case study

We bring local government leaders together virtually with our team of solution experts and partners to co-create solutions to solve problems at speed.

Service

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Service

We’ll make sure your citizens get the help they need when phoning your council, housing association or other public service outside of normal working hours.

Service

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

Service

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

Service

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

Service

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