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Functional Specialist Team Manager

  • Job ID: 10105369
  • Customer Operations
  • Home-Based - GBR
  • Full time
  • Permanent
  • Work From Home
  • Posted on 17 December 2024
Job description:

We are seeking dynamic Team Managers to lead teams of up to 20 Functional Specialists each. In these roles, you will be responsible for achieving contracted service levels, delivering key performance indicators, and ensuring HAAS meets its business objectives. You will manage and motivate your teams to maximize performance and operational effectiveness, while maintaining high standards of claimant care and quality. Additionally, you will efficiently administer policies, procedures, and documentation, set objectives and performance targets, conduct internal checks for process adherence, and plan workloads. Working closely with the Service Delivery Manager, you will develop your teams’ skills to their full potential and provide timely updates on business and market changes. These roles are home-based and require occasional travel in the UK to visit one of our assessment centres, or attendance to training events and business meetings. Our assessment centres are mainly based in EAST Midlands, WEST Midlands and WALES, but we are interested to hear from candidates across the whole of the UK as we also have remote teams that do not cover assessment centres . Join us to drive excellence and support our mission to deliver outstanding service. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Clinical Author (Advanced Functional Specialist) - WCA/SB

  • Job ID: 10105504
  • Healthcare
  • Home-Based - GBR
  • Full time
  • Permanent
  • Work From Home
  • Posted on 26 November 2024
Job description:

As Clinical Author, you will work as a member of the Clinical Authorship Team to review and create Core Clinical Training Guidance Material (CTGM). This will involve working with both the Authority and colleagues from other providers to develop material which can be used to build comprehensive training programmes across blended modalities. These programmes are key to the training and development of Healthcare Professionals within Health Assessment Advisory Service (HAAS) which covers Personal Independent Payments (PIP), Work Capability Assessment (WCA) and Special Benefits (SB). You will also be required to work closely with internal Stakeholders in Capita's Learning and Development team to understand requirements for continuous improvements and changing business needs.

Functional Specialist PIP

  • Job ID: 10101611
  • Healthcare
  • Home-Based - GBR
  • Full time
  • Permanent
  • Hybrid
  • Posted on 08 August 2024
Job description:

Discover a new kind of career in healthcare as a functional specialist. Working in healthcare, and looking for a change? If you’re a nurse, occupational therapist, physiotherapist or paramedic, you could use your skills in a different way as a functional specialist. At Capita Health Assessment Advisory Service (HAAS), we provide unbiased, comprehensive assessments for claimants of the Government’s disability allowance (Personal Independence Payment), over the phone, on a video call or in-person, either at one of our assessment centres or in claimants’ homes. Our functional specialists write reports which help the Department for Work and Pensions (DWP) make important decisions about a person’s health and care. So maybe you’re a nurse right now and you’d like to move away from direct care? This role offers you the chance to not only improve your assessment skills, but also to use your knowledge and experience to make important clinical recommendations. Or you might be an occupational therapist, physiotherapist or paramedic wanting to learn how to evaluate situations in a different way in a different setting. We’re looking for people with the compassion and experience to understand our claimants’ health conditions/disabilities and how they impact their lives. And we need people who can balance that with great computer skills, impartiality and strong time management. It’s a challenging role and can be quite different from other healthcare professions, and that’s why we take your training and development seriously. You’ll begin with a 12 week, training programme (Mon-Fri, 9am-5pm) with time set aside for self-development learning. We also have 3 day and 4 day options available. The first six months can be the most difficult, so we’ll be there to support you, with close mentorship provided as you work on your ongoing development. Everyone starts at £38,500 per annum (pro rata for part-time) plus a 5% training bonus. On achievement of remote approved status, your salary will increase to £39,900 plus up to 10% bonus. On achievement of face to face delivery, your salary will increase to £41,500 plus up to 10% bonus. Overall, you’ll have the opportunity to grow your healthcare knowledge, and gain skills and experience which could open new doors for you. Many of our functional specialists go on to become team managers, clinical trainers, clinical coaches and quality auditors. If you’re looking for a change, including more regular working hours, a competitive salary and a host of other benefits, and are ready to expand your skills and experience, this could be the role for you.

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