Functional Specialist Team Manager

What you’ll be doing:

• Focus on business objectives and understand the importance of achieving internal and external service levels to eliminate financial penalties, improve customer satisfaction, and reduce complaints.

• With the support of Capita policies and local initiatives, you will be responsible for managing human resources and making key decisions. This includes developing your direct reports through personal accountability and effective performance management. You will achieve this by setting objectives, conducting 1-2-1 meetings and appraisals, overseeing recruitment and selection, providing coaching, and managing absences and disciplinary actions.

• Proactively motivate staff, develop a team ethos, and minimize staff absence and attrition.

• Ensure all defined processes and reporting requirements are followed by team members.

• Use management information to understand quality issues, KPIs, and trends, and identify and deliver remedial actions and improvement opportunities.

• Collaborate with the Quality Learning Support team (QLS), Regional Clinical Team, and Clinical Governance Team to monitor quality and coach Functional Specialists.

• Ensure coaching targets are achieved and establish personal improvement plans for Functional Specialists to address any development or improvement opportunities.

  Participate in the escalation process, identifying operational risks and issues, and act as a decision-maker.

• Support the Service Delivery Manager in managing internal and customer-driven changes and initiatives.

• Maintain strong communication links with internal and external stakeholders.

• Complete any other duties as directed by the Service Delivery Manager or senior management team to ensure successful delivery of the PIP assessment service.

What we’re looking for:

• Full UK driving license and access to own vehicle.

• Proven experience in managing large teams of 15 or more.

• Extensive experience in performance management.

• Team leadership and coaching experience.

• Demonstrable planning, leadership, motivational and organisational skills.

• Ability to work in a high pressure environment, managing detailed operational deliverables, meeting targets and business plans.

• Proven track record of building and developing teams.

• Ablility to develop and deliver presentations to direct reports and stakeholders.

• Strong analytical skills – familiar with MS Office, particularly Excel/Word and PowerPoint.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits.  

What’s in it for you? ​

• £41,000 p/a

• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform