Job description:
We are seeking a dynamic Team Manager to lead teams of up to 20 Functional Specialists.
In this role, you will be responsible for achieving contracted service levels, delivering key performance indicators, and ensuring HAAS meets its business objectives. You will manage and motivate your teams to maximize performance and operational effectiveness, while maintaining high standards of claimant care and quality. Additionally, you will efficiently administer policies, procedures, and documentation, set objectives and performance targets, conduct internal checks for process adherence, and plan workloads.
Working closely with the Service Delivery Manager, you will develop your teams’ skills to their full potential and provide timely updates on business and market changes.
This role is home-based and require occasional travel in the UK and NI to visit one of our assessment centres, or attendance to training events and business meetings.
Join us to drive excellence and support our mission to deliver outstanding service.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
