A key challenge for the building industry, as a whole, is to reduce their impact on the environment, in line with sustainable, social and environmental requirements.

Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

Hyperscale public cloud providers have moved beyond infrastructure and invested in the platform-as-a-service layer.

Cloud is no longer simply about delivering new infrastructure for applications. It’s about the promise of improved experiences for your citizens.

I write this just a few days after the Government advised all of us to work from home. It’s the second in our blogs about the UK’s biggest automation project: Capita’s automation of Capita.

Software and specialist support services to help LEAs, schools and academies to run more efficiently and deliver better outcomes for children and young people.

Updata, part of Capita plc, has been awarded a contract by NATS to provide network connectivity to UK air traffic control services, which handles 2.4 million flights and 250 million passengers every year.

Capita has added an automation function to its benefits software, helping councils reduce claim processing times to less than two minutes - 20 times quicker than processing the same form manually.

The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has renewed its contact centre contract with Capita until 2022.

A new, direct-to-customer digital protection solution has been launched by Capita Life & Pensions.