From speech analytics and virtual assistance, to visual intelligent voice routing (IVR), we're developing innovative applications that are empowering agents to deliver even better customer experiences.

We’re working with a range of leading-edge providers including Amazon Connect to bring the best in agile and flexible cloud-based contact centre platforms.

We’re helping our clients work smarter, improve operational performance and enhance customer experience by introducing software robots to undertake high-volume, repetitive processes.

There’s a huge wealth of customer data contained within social media interactions. Our experts help to sort through this feedback to find genuine valuable insights.

James Brooks, Capita CX Innovation Principal, looks at five ‘coming-soon’ tech revolutions that could be game changers for consumers, businesses and retail.

In the backdrop of belt-tightening, how can local authorities maximise collections and streamline processes?

Our software is turning abandoned website sales into completed transactions.

Perhaps not unlike the climate change emergency the growing skills crisis seems to have caught much of the business community by surprise – despite having been a widening gap for years.

All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions.

The learning imperative is for skills that recognise the opportunities and limitations of machines.