It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.

It’s been a few months since the long awaited Williams-Shapps Plan for Rail was published, with some early signs of reform already being introduced, such as the recent launch of new flexible tickets for commuters.

Grants are an important tool for central and local government to support citizens and businesses, and improve lives, the economy and society.

As a signatory of the armed forces covenant we're proud to share powerful stories of resilience and dedication from veterans, reservists and military spouses.

Adrian White tells us why any group is only as strong as the weakest link and why the role of help, support and teamwork is vital in life and work.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Accelerating leadership growth through the revolutionary coaching programme to enhance leadership performance, effectiveness and impact.

John Conner shares his story of purpose and empathy through his work as a charity caseworker for the Soldiers’, Sailors’ and Airmen’s Families Association (SSAFA).

Our tailored, on-demand blended managed learning services are enhancing efficiency, speed and cost-savings for the RAF.

Seven crucial steps for delivering successful grant management schemes.