Amongst the promised benefits of bleeding edge technologies and loud musings that the customer has changed forever, is there an alternative narrative that chimes better with the notion that retail, at its heart, is a cyclical industry?

Capita Pension Solutions today announces it has signed a five-year contract extension with a UK FTSE 100 company. The contract is worth £15.5m and is back dated to November 2020.

The Covid-19 pandemic has accelerated the decline of our high streets and town centres.

The UK telecoms market remains one of the largest in Europe.

It should come as no surprise to anyone in the telecommunication industry that customer service is crucial for increasing engagement.

Capita Fire and Rescue (CFR) today announces the appointment of Dominik Wellmann as Managing Director, integrating CFR and the Capita-run Fire Service College under the same leadership.

Dealing with multiple emergencies, and a funding crisis with nothing but challenging times ahead, local government needs reform more than ever.

Today, technology has drastically redefined how brands deliver customer experience.

On 5th March 2020, UK businesses nationwide shuttered their offices and workers were instructed to work from home full-time, a shift in the working ‘norm’ never before seen or anticipated.

Our expert emergency call agents make sure that out-of-hours callers to Barking and Dagenham council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.