Local council employees collecting revenue and debts have battled through a perfect storm of challenges in the past year citizens’ inability to pay due to redundancies, furloughs, ill health, business closures — and they’ve emerged bruised yet optimistic about keeping the revenue base on track.

As the insurance industry adapts to the global digitisation trend, customer lifetime value is increasingly being seen as the most important metric for performance

Flexible, intuitive case management tools integrate with user-friendly citizen and professional portals, automatically populating the back-office database.

Our software support service ensures you can focus on the demands of your customers, while we solve any issues before they become a problem.

Our services include document management, mailings and digital mailroom scanning, storage and retrieval as well as full-service digital multichannel solutions.

Capita confirms it has agreed to sell software businesses CIBS, CHKS, Retain, WFM and Synaptic to AdvancedAdvT Limited (‘AdvancedAdvT’).

We help clients harness the data, technology and people to ensure they can always serve their customers with the most effective and efficient customer engagement journeys, creating better outcomes at every touchpoint. By working collaboratively with our clients and drawing on extensive practical experience, we deliver services and innovative solutions that transform the customer experience.

ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.

Capita has been awarded a contract by City of London Police to deliver customer contact and victim engagement services for their new fraud reporting service.

We led an accelerated savings delivery programme for Studio Retail Limited, streamlining their procurement and supply chain function and revolutionising their performance, quality and cost savings