When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.

As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

We enabled the John Lewis Partnership to digitise and securely transfer 54,000 microfiche jackets containing some 1.2 million images.

We provided an electronic document management solution for proofs of delivery (PODs) for a wholesale food service which could be accessed by authorised users at any time.

Convenient, online self-service portals for schools, parents & carers fully integrated with powerful back office functionality for local education authorities.

Our secure online tool helps local authorities collect attendance data for vulnerable children by providing a platform for staff to access timely data.

Our market-leading software helps local authorities to manage services efficiently to deliver better outcomes for all children.

A single, comprehensive record for each child to help local authorities manage education provision efficiently for informed decisions and early intervention.

It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.