Education
Why we get school admissions day right, every time
Our admissions software for local education authorities successfully processed 538,000 school applications in England in 2022 – over 45% of all made in England.
Defence
How educators are anchoring the Royal Navy’s training transformation mission
How the Royal Navy and Team Fisher, the Capita-led consortium working on Project Selborne are transforming 80% of shore-based training for sailors and marines.
Utilities
Using insights from energy data to reduce carbon emissions
To get a better understanding of building energy consumption, we engaged SMS plc to apply metering and data expertise for valuable energy management insights.
Housing
Supporting Harrow’s citizens with timely benefit assessments and payments
We supported Harrow Council to administer benefits with our resilience service, ensuring quick, accurate benefit payments for citizens.
Central government
Local authorities optimise automation to serve citizens with greater speed and efficiency
Chorley Council’s Revenues and Benefits team managed the 100% increase in Universal Credit (UC) by optimising the automation processes introduced with Capita.
Local government
Building thriving public spaces and communities with best-in-class planning services
We supported the transformation of North Yorkshire Council, ensuring the smooth operation and growth of their shared services for planning and placemaking.
Justice & policing
Using gamification to upskill employees, improve learner retention and combat crime
Gamification learning that creates an engaging and accessible way to educate learners by presenting the key takeaways in a memorable format.
Central government
Improving RAF capabilities with a clear future-focused learning strategy
Our tailored, on-demand blended managed learning services are enhancing efficiency, speed and cost-savings for the RAF.
Central government
Excellence in service: Enhancing leadership performance, effectiveness, and impact
Accelerating leadership growth through the revolutionary coaching programme to enhance leadership performance, effectiveness and impact.
Travel & leisure
Helping a major airline’s complaints handling to take flight
The impact of Covid left an airline with a backlog of 60,000 complaints. Our consulting and automation capabilities resulted in a saving of 200 hours per week.
Local government
How innovative partnerships can deliver reduced backlogs for local planning teams
We recently participated in a panel at the National Planning Summit to discuss how we can support and improve the planning processes for local authorities.
Retail
Driving performance and cost efficiencies with flexible procurement solutions
We led an accelerated savings delivery programme for Studio Retail Limited, streamlining their procurement and supply chain function and revolutionising their performance, quality and cost savings
Public services
Building the best railway Scotland has ever had
ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.
Telecoms, media & tech
Scaling customer correspondence processes through automation
When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.
Retail
Digitally capturing valuable evidence for a wholesale food service
We provided an electronic document management solution for proofs of delivery (PODs) for a wholesale food service which could be accessed by authorised users at any time.
Retail
Supporting the John Lewis Partnership with instant access to archived data
We enabled the John Lewis Partnership to digitise and securely transfer 54,000 microfiche jackets containing some 1.2 million images.
