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Senior female taking online through laptop at home

Central government

Public services

Welfare

Citizen experience

Digital & technology

Vulnerability

How we transformed PIP assessments to meet modern demands

Capita
We’ve been working with DWP and DfC for over 10 years, delivering 2.7 million PIP assessments, enhancing accessibility and ensuring continuity in challenging times.
4 Mins read
Case study
Government - Father & daughter playing

Local government

Public services

Customer communications & digital services

Digital & technology

Productivity

Delivering better citizen services for Lambeth Council through intelligent communications

Capita
Find out how we helped Lambeth Council enhance communications, streamline operations, and improve customer experiences using AI, supporting efficiency and sustainability.
6 Min read
Case study
Thames riverfront

Local government

Resilience

Transforming aged debt in Lambeth Council

Capita
Discover how Lambeth Council partnered with Capita to strategically reduce aged debt through rigorous assessment, intelligent segmentation, process optimisation, and community engagement, resulting in significant financial gains and improved operational efficiency.
2 Mins read
Case study
Cars parked in row on outdoor parking

Local government

Public services

Digital & technology

Productivity

Driving efficiency and savings in Lambeth Council's parking services

Capita
We’re enhancing Lambeth Council’s parking efficiency with timely notices and seamless digital payments, boosting income generation.
4 Mins read
Case study
Manchester city

Local government

Placemaking

Transforming Trafford through digital design codes and master planning

Capita
Read how we helped Trafford Council to unlock the full potential of the area by delivering a groundbreaking digital design code and a comprehensive masterplan.
5 Mins read
Case study
Employability - woman speaking on mobile phone and using laptop

Central government

Employability

Welfare

Learning & development

Driving employment in Scotland: Helping jobseekers return to work

Capita
We helped reduce unemployment by connecting unemployed individuals with meaningful work and transforming recruitment practices across Scotland.
4 mins read
Case study

Spotlight: customer experience during the cost of living crisis

When reality bites, we find ways to bite back

We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.

Read our 'Reality bites' article
Women looking at bill
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