The London Borough of Bexley faced significant cost challenges. Upon migrating their financial system, the council looked to outsource their Accounts Payable service to drive further efficiencies. The service had operational issues, including backlogs that led to late payments and complaints.
During a transition period aimed at boosting performance, these issues worsened. The goal was to streamline Full-Time Equivalent (FTE) by 25% without compromising service quality, which we achieved.
Solutions
To tackle the challenges, we introduced an automated system specifically designed to streamline and optimise the accounts
payable process. Here’s how our digital strategy transformed operations for Bexley:
- Streamlined processes and enhanced efficiency without compromising service quality. Achieving the 25% FTE reduction.
- Optimised operations to better meet the needs of the service.
Benefits and results
Integrating an automated system into the Bexley’s Accounts Payable service was transformative. We significantly improved service quality, payment timelines and PO compliance.
Market leading service
Cutting invoice processing time from 8.9 days to 1.2 days. An impressive reduction of 87%.
Increased payment timelines
We boosted the amount of invoices paid within 30 days. To an outstanding 98.9%.
Supplier incentive
New process implemented, enhancing partnerships and revenue. Driving additional revenue.
Improved PO process
By introducing a No PO / No Pay policy. Raising compliance from 63% to 93%.
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