Public services
Building the best railway Scotland has ever had
ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.
Retail
Delivering customer communications via their channel of choice
Helping our client to deliver their services in the most efficient and cost-effective way.
Retail
Supporting the John Lewis Partnership with instant access to archived data
We enabled the John Lewis Partnership to digitise and securely transfer 54,000 microfiche jackets containing some 1.2 million images.
Central government
Digitising hospital health records whilst ensuring interoperability
We scanned 55.2 million pages (350,000 files) of patient notes for Aintree University Hospital NHS Foundation Trust to help rationalise space and resources.
Central government
Transforming communications management for the Department for Work and Pensions
Capita Personal Independence Payment (PIP) is the assessment provider for the Department for Work and Pensions in England and Wales and for the Social Security Agency (SSA) in Northern Ireland, assessing over 200,000 PIP claimants every year.
Mortgages
Processing fund applications and payments with accuracy, speed, and efficiency
We’ve been working with a global investment company to free up valuable real estate and streamline hedge fund applications, correspondence and payments.
Central government
Keeping medical staff safe by administering a new infection testing scheme
When a new Covid-19 testing programme was put in place, we supported with our print procurement expertise to manage the administration of the scheme.
Telecoms, media & tech
Scaling customer correspondence processes through automation
When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.
Retail
Digitally capturing valuable evidence for a wholesale food service
We provided an electronic document management solution for proofs of delivery (PODs) for a wholesale food service which could be accessed by authorised users at any time.
Education
Enabling real-world data literacy with Single View
Local authorities need to be able to share, connect and visualise data to create better outcomes for communities, protect vulnerable people and improve the lives of individuals & families
Housing
Creating healthier social homes by acting swiftly to assess damp and mould reports
Find out how we helped Your Homes Newcastle to alleviate the growing backlog of tenant calls so that all tenants’ concerns are treated equally and fairly.
Central government
Using automation to streamline housing benefit calculations
We developed an automation solution to reduce Anglia Revenues Partnership’s yearly manual workload of 4,000 Verify Earnings and Pensions alerts.
Central government
Campaigning the nation to safeguard their homes with the Gas Safe Register
Find out how we’re committed to improving public safety by educating the public about gas safety and how to report any concerns.
Local government
Supporting a London borough council with flexible benefit claims processing
Our case study explains how we process over 70,000 benefits claims a year on behalf of a London council, ensuring the most vulnerable receive help in a timely manner.
Central government
Optimising our health records improved productivity and care
Find out how Capita is optimising health records management and storage for Primary Care Support England (PCSE).
Learning & development
Channel 4: The Menopause Manifesto
Offering the right kind of content—one that is pertinent, interesting, and meaningful—can benefit both the company and its employees.
