{"apiKey":"7a64a180542348660af138f97cf2faa4ffe59356","product":"CUSTOM","logConsent":false,"consentCookieExpiry":90,"encodeCookie":false,"subDomains":true,"notifyOnce":false,"rejectButton":true,"toggleType":"slider","closeStyle":"icon","settingsStyle":"button","initialState":"NOTIFY","layout":"POPUP","position":"LEFT","theme":"LIGHT","necessaryCookies":[],"optionalCookies":[{"name":"Analytical or performance cookies","label":"Analytical or performance cookies","description":"

These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These analytics can include measurements on the popularity of a page, common patterns of how people browse around the site, and how frequently a certain feature is used. We usually aggregate the data for review but in some cases, we may collect information on content you have viewed in order to understand what interests you most.

","cookies":["tracking:_ga","tracking:_gid","tc_ptid","tc_ptidexpiry","tc_ttid"," visid_incap_178139"," incap_ses_237_178139"," incap_ses_143_178139"],"onAccept":"function(){}","onRevoke":"function(){}","recommendedState":false,"lawfulBasis":"consent"}],"excludedCountries":[],"debug":false,"setInnerHTML":true,"mode":"GDPR","acceptBehaviour":"all","closeOnGlobalChange":true,"notifyDismissButton":false,"sameSiteCookie":true,"sameSiteValue":"Strict","iabCMP":false,"statement":{"description":"Before deciding","name":"read more about our Cookies Statement ","updated":"17/03/2025","url":"https://www.capita.com/cookies"},"ccpaConfig":[],"accessibility":{"accessKey":"C","overlay":true,"outline":true,"disableSiteScrolling":false},"text":{"title":"This site uses cookies to store information on your computer.","intro":"

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Be aware that video will be unavailable if functional cookies are not accepted.

","acceptRecommended":"Accept Recommended Settings","acceptSettings":"Accept All Cookies","rejectSettings":"Reject All Cookies","necessaryTitle":"Strictly necessary cookies","necessaryDescription":"

These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website,. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.

","thirdPartyTitle":"Warning: Some cookies require your attention.","thirdPartyDescription":"

Consent for the following cookies could not be automatically revoked. Please follow the link(s) below to opt out manually.

","on":"On","off":"Off","notifyTitle":"Your choice regarding cookies on this site","notifyDescription":"

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. Be aware that video will be unavailable if functional cookies are not accepted. Cookie Statement

","accept":"I Accept","reject":"I Reject","settings":"Cookie Settings","closeLabel":"Close","cornerButton":"Set cookie preferences.","landmark":"Cookie preferences.","showVendors":"Show vendors within this category","thirdPartyCookies":"This vendor may set third party cookies.","readMore":"Read more"},"branding":{"fontSizeTitle":"em","fontSize":"em","fontColor":"#02083c","acceptText":"#000000","acceptBackground":"#00ffff","toggleText":"#000000","toggleColor":"#000000","toggleBackground":"#00ffff","buttonIconWidth":"px","buttonIconHeight":"px","rejectText":null,"rejectBackground":"#00ffff","closeText":"","closeBackground":"","notifyFontColor":"","notifyBackgroundColor ":""},"locales":[]}

Search by keywords and/or using the filtering options

Newsroom

Search by keywords and/or using the filtering options

Showing 52 search results

Addressing skills gaps through better use of data

Capita success at the 2019 UK National Contact Centre Awards

Capita plc 2018 Full Year Results

Giving our clients a first glimpse at new customer service technology

Half year results 2018

Capita recognised as a ‘Westminster Lion’