Tele-sales Advisors
Job ID: 10101540
Cape Town
Permanent
Office Based
Join the Capita Crew!
Hey there, future superstar! We’re Capita, a global leader in customer experience, and we’re on the hunt for vibrant, ambitious individuals to join our award-winning team. If you’re looking to skyrocket your career, you’ve come to the right launchpad!
We’re not just any company. We’re a diverse bunch, working across multiple sectors from retail to healthcare, government education to employment. We’re all about creating better outcomes for everyone, and we do it in style from our Mutual Park Offices, a 6-star green-rated wonderland complete with gym, clinic, creche, restaurants, pharmacy, hairdresser, and even a spa!
The Campaign
You’ll be part of one of the biggest cellular networks in the UK, dealing with sim swaps, network queries, and billing queries. The campaign operates in UK time, so be prepared to work shifts in South African times.
Job Description
Your Mission, Should You Choose to Accept It
As a Sales Advisor, you’ll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. You’ll be the superhero they need, retaining customers, logging complaints, and offering new products and services that make their lives better.
Your Superpowers
- Academic: Grade 12 (Matric)
- Experience: 12 – 24 months in a Sales/ Retentions or Sales through Customer Service (Call Center environment)
- Skills: Active listening, problem-solving, adaptability, and a customer-centric approach
- Communication: High proficiency in written and verbal English
- Tech-Savvy: Moderate to advanced computer skills and system navigation
Your Responsibilities
- Deliver excellent service and solutions that meet individual customer needs.
- Identify vulnerable customers and provide additional support.
- Handle escalated customer queries with empathy and integrity.
- Use your product knowledge to proactively solve problems.
- Work to tight deadlines to meet service delivery targets.
- Adhere to data protection and confidentiality laws as well as regulatory compliance.
The Perks
- Competitive remuneration package
- Shift Allowance
- Weekend Hero Bonus
- Excellent monthly performance bonus of up to 20% of basic salary
- Free door-to-door transport for evening shifts after 7pm
- A progressive career path
- Comprehensive product training in a fun collaborative environment
- Excellent accredited training programs
- Employee Share Scheme Trust after 24 months tenure with Capita
- Eligibility to participate in our scholarship program after 24 months tenure with Capita.
Ready for Liftoff?
Click ‘Apply now’, fill out our short application, and upload an up-to-date CV. If your application is successful, you’ll be invited to an interview with a member of the recruitment team.
Note:
Shortlisted candidates will be assessed using relevant tools based on the role’s needs and requirements. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals. Attach your most recent CV indicative of the criteria as advertised.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.