Technical Pension Specialist

Key Responsibilities

• Leading change through improving mission critical processes that align with the business vision
• Engaging and managing a range of stakeholders (including senior management)
• Monitoring performance targets from end to end and communicating these through dashboards and reports
• Ensuring the ownership of the creation of process guides, colleague training and benefit measurement
• Communicating process changes through a variety of channels including workshops, presentations and email comms or participating in the planning of these activities.
• Acting as a business lead with Design Authority Group and other relevant business approval forum
• Regularly review the effectiveness and efficiency of existing systems, processes and controls and make suggestions to continually enhance service delivery.

What will you be doing:

• Lead on projects linking in with all key stakeholders within the department or business areas.
• Provide input into development/training action planning and process improvement, where required.
• Control and enhance the quality of customer outputs to deliver an excellent customer experience through coaching, training action planning and process improvement where required.
• Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality.
• Understand the importance of and deliver against individual objectives and to contribute to the achievement of departmental objectives and business results.
• Understand the importance of continuous improvement and be able to collate and interpret data to seek opportunities both inside and outside the team to improve the customer experience, challenging current processes.  

What are we looking for:

Essential

• Technical pensions experience in DB
• Strong Excel – Formulas/Vlookups/able to manipulate and process bulk data
• Strong verbal and written communication skills
• Internal and some external client relationship skills
• Project management in a pensions environment

Desirable

• In additional to technical DB pensions experience some DC would be beneficial
• Experience of public sector pension schemes

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2025 and beyond.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.