Team Manager (Hybrid)

Your duties and responsibilities will include:

• Managing, coaching and developing a team to deliver excellent customer service.
• Achieving the attrition, absence and adherence targets. 
• Ensuring accurate payroll management and minimising administration errors and overpayments.
• Working with your team members to meet customer needs in a responsive and efficient manner. 
• Managing escalated problems and performing root cause analysis of any trends identified to improve customer experience.
• Driving employee engagement through effective communication in one-to-one meeting's, team meetings and workshops.
• Ensure all KPI’s are met and adhered to.
• Delivery of weekly and monthly reports.
• Adhering to HR policies and procedures to provide a fair and consistent approach to managing staff and, where necessary, conduct counselling and disciplinary hearings. 

You'll have the following skills & experience:

• Self-motivated with the ability to think ahead
• Excellent time management and prioritisation skills
• Strong people management skills and proven ability to maintain high performance in your team
• Excellent communication skills which can be demonstrated to relay information appropriately at all levels – to be able to avoid and deal with conflict
• Knowledge and ability to use Microsoft Office applications – excel, word, PowerPoint.
• Flexibility and resourcefulness

If this role sounds of interest, complete our application, ensuring you attach a copy of your most up to date CV for consideration. Applications without a CV will not be considered.