Team Leader with French
Job ID: 10093800
Krakow
Fixed Term (Fixed Term)
Office Based
We are seeking a dynamic and motivated individual to join our new team as a Team Leader. As a Team Leader, you will play a crucial role in managing and guiding a team of talented professionals to achieve set goals and objectives. If you thrive in a fast-paced and innovative environment, this is the perfect opportunity for you.
Job Description
What you'll be doing:
Important individual tasks
Driving the quality and quantity of outputs from all assigned customer associates
Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.
Control of deployment times (e.g. duty roster, breaks)
Productivity: target achievement regarding operational, project-specific key figures
Leadership of the customer associates
Leading the customer associates via meetings and follow up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.
Performance management and maintaining adherence to required standards, processes, and workflows
Follow-up and control of quality assurance
Conducting employee reviews
Project-related tasks
Maintaining project documentation and the associated tools
Planning and follow-up (reviews) of training courses for customer associates
Organising and implementation of team meetings and briefings
Preparing of required reports and presentations
Skills you need to succeed:
German or French C1+ level is a must
English B2/C1
Customer-oriented thinking and attitude
Exellent organizational and communication skills
Very good analytical and critical thinking
Service-oriented, appreciative, and respectful attitude
Good understanding of reltionships and strong relations building skills
Experience in a position of responsibility (Deputy Team Leader / Supervisor role)
Avaiabiity for 4 weeks of training abroad
What's in it for you:
Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support
An extra day off for voluntary activities close to your heart
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Opportunity to become one of the Internal Trainers
A multinational environment with strong ties to UK business culture
LuxMed medical healthcare and Generali group insurance
Multisport Plus / Classic or MultiKafeteria benefit systems
A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.