Senior Quality Assurance Specialist
Job ID: 10109323
Home-Based - GBR
Permanent
Work From Home
Here on the Capita DSA team, we have an excellent opportunity for someone to join us as a Senior Quality Assurance Specialist. We are looking for someone with a background in carrying out medical or DSA assessments who is looking for the next step in their career, one where they are able to work side by side with team members to drive quality, identify training needs and ensure that we are able to deliver right first-time outcomes to our clients.
This person will be responsible for reviewing the reports generated by the wider DSA team, assessing these to ensure that we have covered all of the criteria laid out for us by our client, you will also work with management within this team to flag any training needs that you have identified so that we are able to drive quality and ensure that the students that we are working with have a speedy and accurate assessment.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds
Job Description
What you’ll be doing:
Assigned cases and assessments for review across the DSA team
Carrying out reviews and quality checks to ensure that we are including the right information and delivering reports that are fit for purpose when it comes to assessing disabled students needs
Feeding back to management around training gaps that have been identified or if there are elements of the system that we use that can be improved to drive right first time within the reports that we submit
Working within a small but knowledgeable QA team to ensure that these reviews are carried out in a timely manner
What we’re looking for:
Medical or DSA assessment experience is essential
Ideally some quality assurance experience however all training in this element will be provided
Excellent communication skills
Attention to detail
The ability to manage own workload
High level of customer focus
About DSA
Disabled Students’ Allowance is a non-means-tested financial support for students in higher education. It covers the study-related costs students may have because of a mental health condition, long-term illness or other disability. Support could include specialist technology, equipment and training. It can also be used to pay for non-medical help, such as specialist mentoring or specialist study skills support, and travel.
We’ll take claimants through the process, from carrying out their study needs assessment and recommending support, to delivering equipment and providing training. Our specially trained assessors will carry out a professional assessment, making it clear what they can expect from us and what they will need to do in return.
We provide support for Student Finance England (SFE) and Student Finance Wales (SFW) students in Wales, the Midlands, London, the East of England and Northern Ireland.
What’s in it for you?
A salary of £37,000
Fully home based role
Scope to learn and develop
Don’t forget, you’re part of a network of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Looking to discover more? Select ‘Apply now’ to fill out our short application and send us your CV.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to an ethnic minority to apply for this role.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.