Senior Pensions Technician

What you’ll be doing:

• To work with the Pensions Technicians, Pensions Technician Specialists, Data Service Delivery Manager and Client Relationship Managers to deliver requirements for projects within KPIs (time scales, deliverables, quality, sign off) and guide the planning process.
• To ensure accuracy and quality of data projects.
• To understand, build, maintain and enhance customer relationships representing the department in key meetings with internal and external project stakeholders.
• To build, maintain and enhance the team’s competence in order to improve delivery of the customer experience and to ensure we treat customers fairly.
• To keep up to date with the latest technical and legislative changes and ensure these are embedded within the team.
• Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.
• To support and assist the management team where required in all aspects of service delivery and business support.
• To be accountable for client requirements being met by the operation

What we’re looking for:

• DB pension experience

• Can understand and explain how scheme rules impact GMP benefits.
• Can identify and explain the difference between DB and hybrid pension schemes and the impact that this may have on the data.
• Can understand, interpret and explain scheme rules correctly.
• Can use knowledge and experience to support, coach and train team and can demonstrate ongoing development of the team.
• Client management skills
• Can demonstrate management of administration platforms including pension member records
• Ability to understand, interpret and input into project plans

Desirable

• PMI Qualifications

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2025 and beyond.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.