Senior Executive - Financial Services
Job ID: 10103948
Mumbai
Permanent
Hybrid
Experienced accounting processor, this role is responsible for managing the transaction process roles including and not limited to Accounts Payable, Accounts Receivables, invoice generation, credit control, expense and cash management queues, in accordance with performance and quality standards, defined in relevant service level agreements.
Job Description
Handle BAU more complex tasks than Associate Accounting Processor
Review, document and resolve complex queries as required ensuring quality communication and resolution
Supports the team with ad-hoc requests and projects as required.
Manage incoming calls, emails & QLS distribution / shared mailbox efficiently across the resource
Manage payment & refund expectations for both external & internal stakeholders, chasing delinquent accounts for Capita
Instill and maintain a high level of customer service, meeting all SLA’s internally and externally
Raise invoices & credit notes in SAP both singularly & en mass in a timely & accurate manner
Instill and maintain a high level of customer service, meeting all SLA’s internally and externally
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.