Senior Development Manager

What's in it for you?

• Competitive Salary: A remuneration package designed to be both competitive and rewarding including a half yearly bonus
• Car allowance
• Permanent
• Working Monday to Friday – 9am to 5pm – 37.5 hours a week
• Hybrid – working from our Leeds office (2 days in office, 3 days home based)

What will you deliver?

• Create, establish and continuously improve Centre(s) of excellence
• Project Implementation and Project Management
• Qualtrics operational support
• Commercial process support
• Build Capita capability to support client delivery of new service programs. Known programs for 2025 to include - Knox as a Service 2025, CarePlus for business, SmartThings Pro, Closed loop dis-sat, other to be identified by the client
• Create and manage a Best Practise function within Capita for Business Support Services (SOHO/SMB/Enterprise). Incl support of the Capita business Reseller function
• Attend client reviews and take ownership of any new development requirements in order to ensure the Capita service is fit for purpose and optimised
• B2B eStore: support implementation of new services and features
• Run the Salesforce practise and liaise with other Capita functions that use Salesforce to agree best practise and resource optimisation
• Represent the BSC function to support the client in pre-sales Enterprise business opportunities
• Provide system, process and development support for all aspects of BSC improvement programs
• Chair and Manage the BSC Change and Development operation
• Contribute to the Security program for B2B CX systems
• Coach and mentor BSC and other Capita colleagues
• Any other activities or projects as requested by head of BSC or Director of CET or Director of Contact Centres
• Attend office locations regularly for in-person collaboration and participation in training events related to mobility and compute services.

Who are we looking for?

• Minimum ten years provable experience in business analysis and solutions architecture
• Multi-year experience of formal project and process management including PRINCE2, AGILE and BPMN process mapping
• Significant experience in B2B end customer management
• Salesforce Service Cloud and Sales cloud architecture experience
• Proven ability to create formal proposal documents including tender responses,  solutions designs and commercial proposals
• Ability to understand as as processes, pin point areas of failure and drive rapid change
• Mentoring and personal development training experience
• Communication Skills: Effectively communicate conceptual ideas to multiple audiences, including clients and internal teams.
• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Collaboration: Work seamlessly with cross-functional teams, including sales, operations, and technical teams, to ensure the successful delivery of services.
• Problem-solving: Exhibit strong problem-solving skills to address process challenges and provide innovative solutions to clients.
• Adaptability: Adapt to changing business market landscapes and evolving client requirements in the dynamic field of B2B/B2B2C
• Customer Focus: Prioritize customer satisfaction by understanding and meeting client expectations and needs
• Analytical Skills: Analyse data and information to make informed decisions.
• Program Management: Handle multiple projects simultaneously, ensuring timely delivery and meeting project goals and deadlines.
• Continuous Learning: Stay updated on industry trends, emerging technologies, and best practices related to B2B/B2B2C services

What will happen next:

• Choose ‘apply’ to submit a short application ensuring you add your contact number, email address and CV so we can reach you easily.
• The team will then reach out to discuss the role in more detail.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.