Senior Business Partner – Performance & Development
Job ID: 10098474
Cape Town
Permanent
Hybrid
The P&D Business Partner is a key partnership role supporting both senior and operational stakeholders to determine where learning interventions or performance & development support is required in Divisional / Functional teams. Collaborates with senior business leaders across multiple clients to define, oversee & support the delivery of all P&D activity.
Job Description
Senior Business Partner – Performance & Development
Role Objective
The Senior P&D Business Partner is a key partnership role supporting both senior and operational stakeholders to determine where learning interventions or performance & development support is required.
The Senior P&D Business Partner is responsible for Performance and Development for the South Africa Business.
Professional Know-how
Academic:
- Matric
- Industrial psychology / Development / Learning / BCom / BSC
Experience:
- 5 Years experience Performance & Development experience
Working Relationships
Internal:
- Internal Stakeholders
- Business lines, functions
External:
- Government, Non-government and Educational institutions
Primary Responsibilities
- Pricing for new business and ensuring that the solution offered to new clients is deliverable to
- Execute the P&D imperatives and approach in line with Capita’s Group P&D strategy and area of responsibility.
- Build strong professional relationships with key stakeholders, including government, non-government and educational institutions, and participate in relevant meetings to actively contribute to the strategic decisions of the business.
- Leverage strong P&D knowledge to bring insight to support the business agenda and strategy, including driving business projects and outcomes.
- Train and coach managers and executive leadership and others involved in employee performance development and progression processes.
- Design and development of the Career Pathway Framework from a competency perspective across the Group.
- Facilitate progression / succession planning process with responsibility for supporting talent pool creation and scalable solutions that address talent development needs.
- Design and execution of performance development processes (inc. calibration processes) including leading on design improvements of performance and development systems with systems team.
- Lead on Capita’s approach to Early Careers, Professional Development and supporting the delivery of the ED&I agenda.
- Partnering with the business to make data driven decisions leading to delivering high impact and innovative P&D solutions.
- Develop and manage the performance and development of direct reports and upskill and develop the P&D Community in global solutions.
- Proactively report on performance, utilization and engagement with global programs.
- Input into reporting for Enterprise Risk Committee with regards to P&D risks and Mandatory Training
- Comply with South Africa’s Skills Development Act, Skills Development Levies Act and BBBEE legislation in the management of the 7 Skills Development Categories, in alignment with Capita’s business strategy (see next slide).
- Develop the Workplace Skills Plan (WSP) and Annual Training Report (ATR) for submission to the Department of Labour and Establish and maintain Capita’s Skills Development Committee in accordance with the legislation
- Secure skills development funding from the SETA, QCTO, DTIC, and other government programmes for:
- Training expenditure on black people
- Training expenditure on black disabled employees
- Bursaries for black students at Higher Education institutions
- Implementation of learnerships, internships, and apprenticeships for black people.
Core Competencies
- Expert in acting as a consultant with operational and senior stakeholders, ideally within a large-scale corporate environment across multiple geographies.
- Deep understanding in learning delivery, design and developing learning content.
- Experience of managing the roll out of large-scale group wide learning initiatives
- Project management, leadership, change management, and cross-functional collaboration skills.
- Strong logistical planning and organisational skills.
- Experience of managing learning operations, managing utilisation and efficiencies
- Confident in both written and spoken communication with the ability to present to large audiences.
- Capable of working collaboratively across multiple teams and geographies
- Experience of budgetary management
- Deep experience in assessing organisational needs and developing a variety of learning solutions to drive development and growth within the business.
- Increases diversity and develops an inclusive culture where people enjoy their work.
- Leads by example by demonstrating the Capita Purpose, Values, Behaviours and Code of Conduct
About us:
Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.
We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.
Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.
Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.
What’s in it for you?
- Competitive Basic salary
- Medical Aid
- Provident fund, Group life, funeral and disability benefit
- Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
- Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
- Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
- Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
- International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
- Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.
What will happen next?
- Your application will be reviewed.
- If your application is successful, you will be invited to an interview with a member of the recruitment team.
IMPORTANT
The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.
Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.
Attach your most recent CV indicative of the criteria as advertised.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.