Senior Business Change Consultant

Full time

Job ID: 10104308

Home-Based - GBR

Permanent

Work From Home

Posted on
20 November 2024
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Our Continuous Improvements team are looking for an enthusiastic professional, to join our team as a Senior Business Change Consultant, where you will support the Head of Continuous Improvements with the delivering, governing and controlling continuous improvements across the business.

If you are a self-starter who is tenacious and innovative, this could be the role for you! You will need to be collaborative, persuasive and able to take colleagues on a journey with you to successfully implement process, system and organisational change.

In return we offer a fabulous opportunity to grow in a global business, be an essential part of continuous improvement, and own delivery of change initiatives.

The Continuous Improvements team sits within our Pensions Administration Operation and it is our responsibility to coordinate continuous improvements for our internal colleagues, and our existing client base, whom we deliver first class pension administration services to. Our span of change can range from large blue chip strategic transformational deliveries through to small bespoke client solutions. Working closely with other stakeholders the scope of the change we manage is wide and varied.

Job Description

You will play a pivotal role in the team and be responsible for leading and managing the successful delivery of business change initiatives across the organisation to scope and budget, supporting the Head of Continuous Improvements with developing new business cases, and implementing change management strategies, implementing toolkits and methodologies, identifying new opportunities, whilst also ensuring that all stakeholders are engaged throughout the change management lifecyle.

You will be Responsible for your own work plan and deliverables, delegating tasks and supervising the work of virtual project teams.

The role will be home based with travel to Sheffield or Darlington.

The main objectives of the role are to:

  • Strategy - Input to development of business change management strategy and leading on areas of expertise.
  • Change Planning & Delivery - Develop and implement change management plans, ensuring that they are aligned with the project plan and are integrated into the overall project plan.
  • Managing the budget and resources associated with the change, as well as providing regular updates to senior management.
  • Change Needs Analysis - Work with senior stakeholders to define the scope and objectives of business change initiatives.
  • Business Readiness - Identify, qualify, and manage the business readiness criteria across area of responsibility before implementation. Supports the tracking of these to 'approve/refuse' go live.
  • Stakeholder Management - Identify and classify stakeholders, ensures their inclusion in stakeholder engagement plan. Point of contact for senior stakeholders, providing regular progress updates, highlighting any issues or risks that need to be addressed.
  • Risk & Benefit Management - Identify and manage risks and issues and develop mitigation strategies to ensure successful delivery.
  • Continuous Improvement - Keep up to date with industry trends and best practices in change management and support the Head of Continuous Improvements to improve the effectiveness of change programs, establish a culture of change management, continuous improvement, and innovation across the organisation.
  • Management & Leadership - Provide direction and guidance to team. Lead and manage cross-functional teams to deliver change programs, ensuring they are delivered to the required quality standards.

Skills, Knowledge, and Experience  

Essential

The successful candidate will be someone who can operate comfortably as a member of our team:

  • Strong project management skills, with the ability to manage multiple projects simultaneously, preferably life and pensions or insurance
  • Experience of process and digital change projects
  • Experience in developing and implementing change management frameworks and methodologies.
  • Innovative and able to visualise solutions and communicate that vision to colleagues at all levels
  • Proactively leads and contributes to meetings and presentations
  • Applies appropriate implementation approach, adapts and applies the most relevant delivery methodologies
  • Experience of Process Mining and Process Mining Tools
  • Excellent facilitation skills/leading workshop
  • Strong analysis skills and an analytical approach to problem resolution
  • Be comfortable managing multiple priorities
  • Have strong communication skills
  • Have high professional standards
  • Understand client service and client management and be able to manage stakeholder relationships positively and effectively
  • Builds credibility when delivering presentations and during discussion with colleagues at all levels
  • Strong people leadership skills, being able to inspire and coach teams to be successful
  • Be able to demonstrate analytical and critical thinking skills which can be applied to a wide range of issues

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What can we offer you?

In this role, you would have the opportunity to add real value from the outset and support the success of the team, whilst working on a host of continuous improvements for the business that will help you learn and evolve new and existing skills. We also believe in offering flexible working solutions that suit your needs, whether that’s from home, from your nearest Capita office.

  • Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more!

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. 

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About us

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

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