Scheduling & Special Benefits Team Manager
Job ID: 10105879
Belfast
Permanent
Hybrid
We have an exciting opportunity for a Scheduling & Special Benefits Team Manager.
We are looking for a dynamic and innovative individual who can inspire others to achieve more through improved planning, scheduling efficiencies, and continuous improvement.
This is a hybrid role, with the requirement to be in Alfred Street, Belfast - 3 times a week.
Job Description
What you’ll be doing:
Appointment and SLA management for all WCA and SB cases.
End to end processing of all SB cases from registration to case closure and audit.
Producing and implementing scheduling initiatives.
Building and creating schedules from rota.
Managing day to day appointment activity including cancelations and rebooking.
Managing special requests including but not limited to interpreters and security.
Demonstrating excellent capability within day-to-day decision making
Making the right decisions to deliver improved service through efficient planning
Leading service delivery for medium to long term schedules; analysing service trends to make informed changes that allow us to both run efficiently and exceed performance levels
Being passionate about strategy and change in the business, including working collaboratively with other departments to ensure better future scheduling practice
Clear and precise analysis of complex data sets to underpin all future strategy decisions
Building and maintaining impeccable relationships with all stakeholders across all areas
Delivering at the pace required with a can-do attitude and not discouraged by setbacks
Be self-motivated with the ability to plan and prioritise multiple tasks whilst working to tight deadlines
To drive Continuous Improvement
Quality checks of processes within your team to ensure accuracy and efficiency
What we’re looking for:
Previous Management experience
3 years Benefits Assessment experience
Competent in using Microsoft suites: excel, word, power point, outlook etc – an understanding of excel is desirable
Excellent interpersonal and stakeholder management skills
Ability to produce accurate reports within set deadlines
Ability to work under pressure
Knowledge of Key Performance Indicator (KPI) management
Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole.
Ability to manage change positively, effectively and efficiently to achieve best outcomes
Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover team leader duties etc
About WCA
The Work Capability Assessment was designed to assess what people can do, not what they cannot, and to support more disabled people and people with health conditions to find work or to move closer to the labour market.
Work Capability Assessments are delivered on behalf of the Department for Communities (DfC) by Capita.
What’s in it for you?
25 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.