Quality Improvement Manager

What you’ll be doing:

• Streamlining Processes: Eliminate complexity in quality business processes for better value and efficiency in Apprenticeships and commercial courses.
• Continuous Improvement: Identify trends and process variations to establish and monitor a continuous improvement plan.
• Supporting Material Development: Collaborate with teams to create new support materials, including training, reporting, and system enhancements.
• Quality Management: Manage and achieve Quality Improvement Plan (QIP) activities and ensure Quality KPI targets are met.
• Cross-Divisional Collaboration: Lead cross-divisional teams to drive impactful process changes and improve business outputs.
• Governance Reporting: Prepare and present monthly governance board reports, addressing critical challenges and Quality KPI outcomes.
• Specialist Observations: Work with Lead IQA to ensure effective subject specialist observations and action plans that drive improvement.
• Curriculum Enhancement: Collaborate with curriculum teams to promote health and safety, diversity and inclusion, personal development, and essential skills within the curriculum.

What we’re looking for:

• Fully conversant with Ofsted Education Inspection Framework 2019 ensuring these standards are fully embedded with all delivery and programme development.
• Full teaching qualification (PGCE, DTLLS, Cert Ed or equivalent)
• Level 2 English and Maths qualifications (highly desirable)
• D32/33/34 or A1/ V1 or TAQA 3/4 qualification
• Experience of leading face to face and remote observations and making judgments in line with the standards identified in the current Education Inspection Framework.
• Knowledge of current thinking regarding effective pedagogy, best practice and teaching and learning research and the impact of these on the quality of learning.
• Experience of coaching and mentoring individuals to improve standards.
• A proven track record in managing internal quality assurance teams.

About Fire Service College and Funded Learning:

The Fire Service College (FSC) is a world-renowned further education training college that provides a range of resilience focused courses and programmes ranging from apprenticeships to fully accredited qualifications. On a 300-acre site FSC provides both practical and classroom-based learning in addition to remote/customer site delivered courses. FSC courses and programmes are accredited with BAC, Skills for Justice, Highfield, City & Guilds, Pearson, IQ, Institution for Fire Engineers and Proboard/NFPA. Customers range from fire and rescue services, police forces, ambulance services, the military, various commercial organisations to individuals who wish to further their careers. FSC attracts learners from international fire and rescue services from the Middle East and across Europe.

Our Vision is for Capita Learning to be a strategic learning partner for our clients. This will allow us to improve our clients’ organisational capability and jointly deliver better business outcomes for them. In order to achieve this, we need to simplify, be truly client focused about our clients and invest in our Learning capability.

What’s in it for you?

• Offering a salary of up to £48,000 depending on skills & experience
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Subsidised canteen, bar and gym facilities onsite (free membership)
• Free accommodation during the working week if required
• Free parking onsite
• Better work life balance
• Opportunity to gain further qualifications and upskill
• You will work at a world-renowned further education training college
• Flexible working (Hybrid – 3 days a week onsite)

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email CPScareers@capita.com

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.