Pensions Administrators

What you’ll be doing:

• Working towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense Corrections and dealing with Multiple Exception reports.
• Being available to answer member queries within the agreed SLA targets across multiple communication channels.
• Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
• Taking ownership of personal and performance development, undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
• Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance department.

What we’re looking for (ALL ESSENTIAL):

• Pension administration experience with knowledge and experience of DB pension schemes (must be evident on CV).
• Experience with pension authorisations (must be evident on CV).
• Excellent numeracy and data inputting skills. Accuracy, attention to detail and quality management 'get it right first time'.
• Strong communication skills, including written communication skills in a variety of communication channels.
• Ability to work under pressure and to tight deadlines.
• Telephone and computer literate. 
• Strong team working ethic and ability to coach and guide other employees

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What’s in it for you:

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more  
• voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology 
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice 
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform 

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call +44 7784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.