Operational Communications Manager
Job ID: 10108981
London
Permanent
Work From Home
Are you a seasoned communications professional with experience of working alongside and guiding leaders in all things communications? Have you developed and delivered effective internal communication strategies to drive engagement and deliver better outcomes?
We're on the lookout for an exceptional Operational Communications Manager to join a dynamic and fast-paced management team at Capita. This role will be pivotal in supporting one of our key contracts within our Public Service division.
This is your opportunity to make a significant impact and transform our communications approach in this space at what is an important and evolving time for the contract. You’ll help build connections, enable collaboration, and ensure our messages resonate with both internal and external audiences.
If you're ready to embrace this challenge and be part of a team that values creativity, innovation, and impactful communications, we want to hear from you!
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian, and other ethnic minority backgrounds.
Job Description
What you’ll be doing:
Reporting to the Head of Communications for our Local Public Service business, you will work alongside and support the contract leadership team to shape and deliver a communications strategy to drive engagement across internal and external audiences.
Measuring progress, impact, and outcomes.
Working closely with our People Team to align plans towards colleague engagement.
Liaising with our client communications lead to align communications and messaging.
With support from our PR and Public Affairs team, helping promote contract achievements externally, and where necessary, plan for and manage risk.
Helping amplify the contract and promote progress and achievements across the wider Capita business.
What we’re looking for:
A strong communicator with excellent writing skills.
Strong Internal Communications experience. (External Communications would also be beneficial).
Strategic communications experience.
Strong stakeholder management skills.
Ability to manage evolving and competing priorities - an adaptive, flexible, and organised approach is essential.
An operational communications background would be beneficial, though not essential.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
What’s in it for you?
A competitive basic salary of up to £45,000
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
A fully home-based role
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.