Job description:
We are seeking an enthusiastic External Communications Manager to advocate for Capita, our clients, and claimants, ensuring better outcomes throughout the benefits assessment process.
This is an exciting opportunity to join a growing sector with high-profile contracts in the Midlands and Wales with the Department for Work and Pensions (DWP), and in Northern Ireland with the Department for Communities (DfC) and the Victims’ Payments Board (VPB). You will be working on two contracts: the Health Assessment Advisory Service (HAAS) with DWP and DfC, and the Troubles Permanent Disablement Payment Scheme (TPDPS) with the VPB.
Reporting to the Head of Communications, you will handle a variety of external communications tasks. Your responsibilities will include making sure our claimant communications are clear, informative, and consistent, as well as building and maintaining collaborative relationships with external stakeholders such as clients, local political offices, clinical experts, disability charities, and claimant/customer representative groups.
In this role, you will provide valuable feedback to internal teams on potential improvements, queries, trends, and risks. You will also initiate, develop, and deliver proactive communications while tracking their performance.
If you are passionate about communication and making a positive impact, we would love to hear from you!
This is a remote-working position, but occasional travel will be required for stakeholder meetings.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
