IT Change Manager

Join our dynamic team a Capita as we fulfil the requirements for a large Public Sector client based in Dublin.  This is a hybrid role that will require you to be on site in Central Dublin one day a week to manage the client stakeholders. We are looking for a passionate and experienced IT Change Manager to lead our change management initiatives and ensure seamless transitions within our IT infrastructure.

What you will be doing:

• Support and maintain adherence within the Change & Release Management process within Capita IT&N Services and Customer base.
• Experience across Problem and Incident management to assist with Change.
• Ensure day-to-day service including validation and quality checks for new Changes, chair review forums, and CAB.
• Deliver the process role of “Change Manager”, chair and participate in internal and customer-facing Change Advisory Boards (CABs).
• Support the operational management of all types of Change and Release CRQs via Remedy.
• Coordinate and prioritize Change Management process to achieve targets and expectations, including customer satisfaction, KPIs, SLA, and OLAs.
• Drive the continual improvement of Change Management process and procedures.

What we are looking for:

• Strong communication skills with an excellent grasp of the English language, able to communicate clearly at all levels.
• Proven track record showing experience in a similar role within an ITIL-based Service Operation environment.
• Working knowledge of operational Change, Incident, and Problem Management in an infrastructure environment.
• Knowledge and practical use in operating an IT Service Management toolset for the core process e.g., Change Management.
• Minimum ITIL Foundation V4.
• Knowledge of the value of Change and Configuration Management, the links from Change to Configuration, and impact on Availability.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients. 

We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 45,000 experienced, innovative and dedicated  individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.