IBM Planning Analytics Support Consultant

What you'll be doing :

• IBM TM1/ Planning Analytics in support capacity
• Deliver support, diagnosis and fixing of existing products, solutions and services installations.
• This may range from simple fixes to the development of innovative solutions which improve client and Capita outcomes.
• Configuring, deployment, user-training, maintenance and troubleshooting of existing and new installations.
• Delivering appropriate and timely solutions together with excellent technical and computer skills that facilitate working directly with users to troubleshoot and resolve software and solutions issues.
• This role may require an element of on-call and weekend / shift support to troubleshoot and remediate severity 1, 2 support incidents. These will be planned by the Service Delivery Manager and rotas agreed with the Solutions Support team.

What we're looking for :

Essential Technical Skills

• IBM Cognos Planning Analytics (TM1)
• PAW/PAX experience
• Extensive Upgrades and Installation experience (up to date technical understanding)
• Knowledge of ETL and data integration
• Database Skills (SQL Server, Oracle)

Other Desirable Technical Skills

• Cognos Enterprise Planning
• IBM Cognos 10/11/12 suite
• BI Reporting in any of (Cognos Analytics, Microsoft PowerBI, Tableau)
• Other Planning tools (e.g. Anaplan)

Non-Technical Skills & Experience

• Good experience and understanding of Business Financial Processes, (Accountancy)
• Ability to self-manage and work without direct supervision on customer sites
• Ability to prioritize workload based on the severity of the support call
• Producing solution support documentation
• Support and diagnosis on existing Planning/TM1 installations

What’s in it for you?

• A competitive basic salary of up to £58,000 dependent on experience.

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Work from Home (#LI-Remote)

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.